Privacy Policy

Effective Date: June 28, 2022

Springfield Hospital (“Hospital,” “we,” “us,” or “our”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy describes how we collect, use, disclose and store information obtained through your usage of this Website.  The Privacy policy applies to the Springfield Hospital Website,

By using the Springfield Hospital website, you accept the terms of this Privacy Policy, our Terms of Use and consent to Springfield Hospital’s collection, use, disclosure and retention of your information as described in this Policy.

IMPORTANT NOTE: This Privacy Policy applies to personal information that you provide to us for the purposes of interacting with the Website, information that is provided for the purposes of obtaining medical care—protected health information (PHI)—is subject to our Health Insurance Portability and Accountability Act (HIPAA) Notice of Privacy Practices.  The Notice of Privacy Practices describes how we can use and share your PHI and also describes your rights regarding your PHI.  This Privacy Policy applies to information provided that is not considered PHI.

The Springfield Hospital Notice of Privacy Practices a separate document that governs how medical information about you may be used or disclosed by the Hospital.

Collection of your Personal Information

To give you the best experience possible using the Website, Springfield Hospital collects information that you provide to us directly and from your use of the Website.  The information that we collect and how we use it depends on how you use and access the Website.  Some information is collected automatically through the use of cookies and similar tools.

Information that you provide to us.  For certain activities, such as when you subscribe to our alerts, complete an online form, or contact us directly, we may collect some or all of the following types of information:

  • Contact information, such as your full name, email address, cell phone number, and address;
  • Username and password;
  • Payment information, such as credit card number, expiration data, and credit card security code; and
  • Any other information that you provide to us.

When provided, Springfield Hospital also collects demographic data (such as gender, age, ZIP code, preferences, interests, and favorites).  

Information we collect automatically.  Springfield Hospital may collect certain information automatically when you use the Website, such as Internet Protocol (IP) Address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Website, the date and time of your visit, links and pages that you view within the Website, and other standard server log information. Springfield Hospital uses this information for the operation of the Website and online services, to maintain quality of the services, to fight spam and other forms of abuse, and to generate aggregate, non-identifying information about how people use the Website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Springfield Hospital public message boards, this information may be collected and used by others. Note: Springfield Hospital does not read any of your private online communications.

Information from Third-Party Services. The Website may contain links to third-party websites and services with which Springfield Hospital has no affiliation. A link to any third-party Website does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a third-party Website, you are subject to that Website’s privacy policy and practices, not this Privacy Policy.  Springfield Hospital encourages you to carefully review the legal and privacy notices of all other digital services that you visit. Springfield Hospital is not responsible for the privacy statements or content on third-party Websites outside of the Springfield Hospital Website.

Use of Cookies and Pixels. The Springfield Hospital Website uses “cookies” and “pixels” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Springfield Hospital pages, or register with Springfield Hospital site or services, a cookie helps Springfield Hospital to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Springfield Hospital Website, the information you previously provided can be retrieved, so you can easily use the Springfield Hospital features that you customized.

A pixel, also known as a tracking pixel or a marketing pixel, is similar to a cookie. This is a 1×1 pixel graphic used to track user behavior, site conversions, web traffic, and among other metrics. The tiny pixel-sided image is embedded within the website. These are used to track the number of web visitors. Pixels do not provide Springfield Hospital with access to any sort of patient data.

By accessing and using the Springfield Hospital family of websites you consent to the use of cookies as described above.

Children.  We do not knowingly allow individuals under the age of 18 to create accounts that allow access to our services.

Use of your Personal Information

Springfield Hospital collects and uses your personal information to:

  • To provide and improve the services you have requested;
  • Operate and improve the Website;
  • To fulfil your requests for products, services, and information;
  • To use your personally identifiable information to inform you of other products or services available from Springfield Hospital and its affiliates;
  • We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered; and
  • For any other purposes disclosed to you at that time we collect your information or pursuant to your consent.

Sharing your Personal Information

How we may share your personal information. Springfield Hospital may, from time to time, contact you or share your personal information for the following purposes:

  • We may contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.
  • We may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Springfield Hospital, and they are required to maintain the confidentiality of your information.

Springfield Hospital does not sell, rent or lease its customer lists to third parties. Springfield Hospital does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Springfield Hospital will disclose personal information collected by the Website, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with the law or a valid legal request;
  • Protect and defend the rights or property of Springfield Hospital; and
  • Act under exigent circumstances to protect the personal safety of users of Springfield Hospital, or the public.

Security of your Personal Information

Springfield Hospital secures your personal information from unauthorized access, use or disclosure. Springfield Hospital secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure . When personal information (such as a credit card number) is transmitted to other Websites, it is protected through the use of encryption using the Secure Socket Layer (SSL) protocol.

Changes to this Policy

The Effective Date of this Privacy Policy is listed above, we will revise the Effective Date when we update this Policy.  Springfield Hospital may update this Privacy Policy to reflect regulatory/legal updates, as well as company and customer feedback. Your continued use of this Website constitutes your acceptance of the amended Privacy Policy.

Contact Information

 Springfield Hospital welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy or our practices, or you believe that Springfield Hospital has not adhered to this Policy, please contact Springfield Hospital at We will use commercially reasonable efforts to promptly determine and remedy the problem.